Privacy policy

Last updated: May 6, 2026

This Privacy Policy describes how symor.shop (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from symor.shop (the "Site") or otherwise communicate with us (collectively, the "Services").

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide our services to you, which includes: offering products for sale (specifically our Pet Collars), processing payments, shipping and fulfillment of your order, and keeping you up to date on new services and products.

Additionally, we use this information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud;
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

3. SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. INTERNATIONAL TRANSFERS (GDPR COMPLIANCE)

As we target the German market, we acknowledge your rights under the General Data Protection Regulation (GDPR). Please note that your information will be transferred outside of Europe, including to the United States and Canada, for processing by Shopify and our company 1008 SOUTH FRENCH AVE., LLC.

5. YOUR RIGHTS

If you are a resident of the European Economic Area (EEA), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

6. COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

7. CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

  • Company Name: 1008 SOUTH FRENCH AVE., LLC
  • Contact Person: LAWSON LISA
  • Email: support@symor.shop
  • Address: 6360 CORPORATE PARK CIR UNIT 1, FORT MYERS, FL, 33966, United States
  • Phone: 1 2393649951