Contact information

We love hearing from our customers! Whether you have a question about our pet collars, need help with an order, or just want to share a photo of your furry friend, please feel free to reach out to us.

Get in Touch

  • Email: support@symor.shop
    • We aim to respond to all inquiries within 24 hours.
  • Phone: +1 239 364 9951
    • Available Monday – Friday, 9:00 AM – 5:00 PM (EST).

Business Identity

  • Legal Entity Name: 1008 SOUTH FRENCH AVE., LLC
  • Authorized Representative: LAWSON LISA
  • Store Name: symor.shop
  • Official Website: symor.shop

Mailing Address

Please note that our administrative office is located in the United States. For returns, please contact our support team first to receive specific instructions.

Address: 6360 CORPORATE PARK CIR UNIT 1, FORT MYERS, FL, 33966, United States

Important Notes for our German Customers

  • Time Zone Difference: Please be aware that our support team is based in the Eastern Standard Time (EST) zone. This is approximately 6 hours behind Central European Time (CET). If you contact us during your evening, we will likely respond during our next business morning.
  • Currency: All transactions on symor.shop are processed in USD (U.S. Dollars). Your local bank will handle any currency conversion for you.
  • Language: While we primarily offer support in English, we welcome inquiries from our German fans and will do our best to assist you clearly.